Eleczone Market allows both individuals and businesses registered with the Companies Office of Jamaica companies to sell on the Platform. In order to sell on the site proof of items for sale must be shown.
Introduction
Rules and regulations have been implemented so that customers and merchants/sellers can be protected. Therefore, prior to a business selling in the Eleczone Market Platform, they must abide by same.
Eleczone Market reserves the right to, at its sole discretion, terminate, refuse or suspend the account or accounts of any merchant that it thinks is in violation of the rules or guidelines in this agreement. You understand and agree that at any time, Eleczone Market may delete/remove virtual stores, products as well as any content that it deems may hurt its reputation once you sign up or use Eleczone Market’s merchant services. The actions of merchants must also align with the values of Eleczone Market to prevent termination, refusal or suspension of account.
Roles Differentiation
The role of Eleczone Market is to enforce a system that permits businesses/companies and individuals to showcase and sell their products to customers in a manner that offers both parties protection through secure payments and user-friendly platform where trust, integrity and confidence is priority. Eleczone Market acts as a facilitator of business transactions via ezmarketja.com by granting merchants opportunity to list their products with the aim of appealing to potential customers to buy.
Each businesses/companies and individuals listed on the platform, will bear the basic liabilities of being responsible for satisfactorily managing customer expectations. This includes, but is not limited to, timely delivery of orders, providing after sales services such as refunds and exchanges, or respond to or provide follow up to queries/question of customer questions.
Overview
The steps shown below outlines how to become a seller/merchant with Eleczone Market.
Step 1: Create your store at www.ezmarketja.com.
Step 2: Look out for an email which is received immediately after to show that your account creation was successful.
Step 3: Eleczone Market will review your application and perform due diligence to determine your suitability. Once you have successfully passed all the checks your store will be approved to start selling to customers.
Items that you can sell
You may sell items belonging to the created categories anything on Eleczone Market. If you would like to sell a product in a category that is not listed, you can send a email to contact@. Your request will be reviewed and Eleczone Market at its sole discretion will determine/create the category.
Payout
Sellers/Merchants are paid for each successful order placed by each customer. Eleczone Market deducts a commission on each sale made on the Platform. A setup fee may be charged to get you started on the platform. Before you are paid for goods, Eleczone Market will deduct our commission. Eleczone Market’s policy is to pay merchants ten (10) days after every sale made up providing that the total sales exceed the minimum withdrawal amount allowed.
Refunds and Return Policy
Sellers/Merchants are mandated to abide Eleczone Market’s return policy which controls the after sales relationship between you and the customer regarding requests for returns or exchanges. We want to foster a marketplace of trust and confidence so these policy were implemented. We aim to protect both parties (buyer and seller) through a system that allows fair resolution of issues that may arise. We strive to ensure that our customers are always taken care of, however if there are persons abusing the system they will be dealt accordingly as outlined in the terms and conditions of use. However, you need to offer them a method of recourse, should they wish to make a return or exchange.
Seller’s Obligation:
- Offer a product refund or exchange excluding the original shipping cost for the below reasons:
- Buyer complains that the product they purchased is different from what was advertised.
- Buyer complains that they were provided misleading product pictures/details/contents.
- Item purchase is malfunctioning, or it does not work as indicated by the seller
- Seller will be responsible for paying for the return shipping costs under these conditions otherwise the buyer will pay.
- The product must be:
- in its original unopened and unused condition, with packaging intact where applicable and must be accompanied by a copy of your valid identification, original invoice as well as copy of the delivery note that was signed by either yourself or your representative.
Nevertheless, some items are exempted such as custom-made products and fresh produce, in which case you can use your discretion to decide if you want to receive these items for return.
Store Management
Eleczone Market provides a front-end dashboard to each merchant to facilitate the management of their account. Activities such as adding and editing products, updating prices, inventory, images etc. Eleczone Market allows merchants the freedom to create and edit products as well as make any other adjustments to their store as they see necessary. It is the sole responsibility of each seller/merchant to manage their store and keep product and other information updated. Eleczone Market reserves the right to void or delete orders that may contain errors or prohibited items, delete or remove restricted items or take any other measures to correct any infringement of our rules or guidelines.
Taxes (GCT etc.)
Not all businesses are required to collect General Consumption Tax (GCT) due to their revenue status. Refer to the Tax Administration of Jamaica to confirm if you are authorized to collect tax. If you are authorized to collect tax and are registered (proof must be provided to Eleczone Market) to do so be sure to apply it to your products’ prices by adding it to each item for the customer to see. It is not the responsibility of Eleczone Market’s to pay over Value Added Tax (VAT) or GCT to the government on behalf of any merchant that operates on the Eleczone Market platform. All seller/businesses/company on the Eleczone Market platform are individually responsible for applying the required sales taxes where applicable and paying over to the government of Jamaica.
Promotion / Advertisement
Although Eleczone Market may advertise (done to expose particular stores or merchants) or run promotions on its own behalf it is the sole responsibility of the merchant to promote, advertise or market their stores to potential customers.
Restricted Items
Whilst we endorse a wide variety of items on the Eleczone Market platform, in an effort to protect our customers, we have restricted the sale or promotion of the items listed below.
- Recalled Items
- Expired Products
- Explicit images or videos
- Pornography
- Animals
- Weapons or Explosives
- Prescription Drugs
- Hazardous Materials
- Devices intended to aid theft or lockpicking
- Stolen items
- Industrial Pesticides
- Alcohol/Cigarettes
- Any item(s) that is not clearly described or known before it is picked up or delivered
- Pirated content such as videos and movies, images, audio, etc.
- Products whose intended use is to aid or undertake illegal activities
- Lottery Tickets, Raffle Tickets
Forbidden Actions
- Posting fake reviews on your own products
- Posting inaccurate or deliberately misleading descriptions of listed items.
- Listing items without corresponding images unless otherwise permitted by Eleczone Market to do so.
- Attempting to divert customers from transacting business via the platform in an effort to engage in direct personal contracts to supply goods listed on the platform.
- Indecent or derogatory comments to customers
Customer Data – Use
Eleczone Market will give you limited customer information to let you fill customer orders well. Included in this data are contact name, contact number or customer address information to facilitate the pickup or delivery of packages. You are responsible to safeguard this information by not making it available to third party persons/entities or using it for any alternative purpose other than to supply and deliver orders obtained via the Eleczone Market platform.
Charges – Shipping
The logistics and corresponding charges for moving products from various location e.g store/warehouse to customer is the sole responsibility of the merchant. Make sure that accurate weight is inserted for each new product so that at checkout the correct shipping price is calculated. Merchants are responsible for any additional cost that may be acquired because of inaccurate weight values resulting in wrong final shipping cost of an item (s).
Receipt
All customers’ purchase must be accompanied by a printed receipt from the Eleczone Market website. Once delivery process starts, the status of the customer order must be updated. All stages that the products go through must be reflect on the Eleczone Market’s website at all times.
Ownership of Risk or Loss
The seller/merchant recognizes and concurs that Eleczone Market is not accountable for loss or damage to products sold through ezmarketja.com and will not accept such liability if and when it arises. You also agree that Eleczone Market is not liable for loss of sales due to website downtime, slow load times or any other technical discrepancy that may cause temporary loss of service from our website.
Confidentiality of Information
Eleczone Market may send out information that is not available to the general public now and again such data is not meant for sellers/merchants to share with third party individuals or entities.
Arbitration
All claims or disputes arising out of your use of the Eleczone Market platform or the content of this agreement, that cannot be settled directly between Eleczone Market and the complainant, shall be resolved through arbitration.
Applicable Law
This agreement shall be understood in accordance with the laws of Jamaica.
Disclaimer
This document is subject to change from time to time as Eleczone Market becomes aware of new or outstanding issues that may affect our relationship with merchants.
In the case of any changes to our policies you will be notified either via www.ezmarketja.com or via email or both. If you want the latest update of this agreement, please source it from our website at ww.ezmarketja.com. Do not assume any public or personal archived copy of this document will always be valid or relevant.